De Novo Floral | Return & Exchange

We hope you are happy with everything you buy, however, if there is anything that does not meet your needs or expectation, you can return eligible items based on our returns & exchanges policy.



We will make every effort to keep your order as close to the description and picture as possible; we do reserve the right to replace certain elements for any particular flower not in stock, or if we feel they will not be as beautiful as they could be.

Flowers are a natural thing, and they behave in a way we can't predict sometimes.

If you believe the arrangement has not meet your expectation, feel free to get in touch with us within 24 hrs and we will see what we can do.



We aim to please our customers by delivering fresh flowers and plants in a great condition. If you receive flowers that do not meet your expectation, please get in touch with us at, so that we can help you. For anything purchased in two weeks, we can offer exchange or refund.




Please inspect your order upon reception, and contact us immediately if the item is defective or damaged. And if you receive the wrong item, we can evaluate the issue and make things right.


PRODUCT RETURNS (Other than fresh flowers)

  • Items can be returned within 30 days of receiving with a full refund.
  • Items must be un-used and returned in original packaging. 
  • Delivery charge is not refundable once the order has been delivered.
  • You may be responsible for the return delivery if the return is not due to Product Damage/Shipping Issue/Product Defect. 
  • If you have more than one box, process the items in each box as a separate return.



  • Exchanges are only accepted for the original style/product in the same price.
  • If you wish to exchange your items for an alternate style/product, we suggest that you may return the original items for refund and place a new order.
  • All exchanges are based on stock availability. If it's unavailable when we receive the returns, a refund will be issued instead.


If you have any questions, please click the chat button on the site or email us at, we are here to help!