De Novo Floral | FAQ

About Orders

No, once an order has been placed, it cannot be changed in our system. If you would like to purchase other stuff, please feel free to place another order.

If the selected delivery date is more than 48 hours away, we can offer a De Novo credit for the full value of the order. If you need to cancel an order that is scheduled to be delivered within 48 hours of when you reach out to us, you can request change your delivery address. There is No refunds will be available for orders scheduled to be delivered within 36 hours of when you reach out to cancel, as the flowers will have already been purchased and the arrangement may already have been designed.

An account is not required in order to shop on our site! But we do recommend that you create an account, as it makes it easy to check on the status of an order and gives you access to your full order history. You can also save your shipping information for a quicker checkout experience!

We can take Visa, Mastercard, American Express and PayPal.

Of course! Please select Store Pick Up while you placing order online. But it need to be paid in full prior to pick up. Our pick up location is Unit 21, 400 Creditstone Rd, Vaughan.

We will send care cards along with each order. These cards detail specific care instruction for the type of arrangement/bouquet/plant that you have received! If you further questions, feel free to get in touch with us at, or call us at 4164866686.

As we are a private studio, we appreciate visitors place an order online or by phone ahead. Thank you for your understanding.

About Weddings/Events?

Of Course! If you do not need customize your orders, you can place order online directly. Please place order in advance (at least one week) for any weddings/events. For any larger or custom orders, please email for further information.

Yes, we do any flowers for events or weddings. We love creative projects. Check out Wedding&Events page for examples of some recent projects we have worked on. We can create custom floral designs that differ from the options on our website. Please email us for further information.

Thank you for considering of us! Our minimum spend for wedding flowers during "floral peak periods" (May to October) is $3500 (approx 20 people). You can check it out our À la carte Floral - Wedding Collections from our website, there is more information about what we offer. Please send inquire or email ahead during "high-seasons", and we apologize if there is any late response.

Of course! We would love hosting workshops in our space. And we offer private group workshops as well. Whether you are planning a birthday party, team-building activity or work event, we've got you covered. If you'd like to set up your own private workshop, please get in touch at!

About Shipping

Sorry we don't offer any international shipping at this point. Also, fresh cut flower cannot be shipped due to the border restriction.

At least 1 business day is required for us to process and deliver your order.