De Novo Floral | Delivery Policy

COVID CONTACTLESS PROCEDURE

 

You must disclose if the recipient have symptoms or have been in contact with someone with symptoms.

Homes: We'll knock or ring doorbell. If there's no answer, the receiver will be called.

Buildings/Condos: Recipient will be called to come downstairs and meet at lobby. We will not go to units unless the recipient really can’t come down due to accessibility/health conditions

 

If security or concierge is obligated to receive the flowers on the recipient’s behalf, we don’t accept responsibility for the flowers since this situation. 

 

 

DELIVERY FEES

*There is no minimum order for delivery.

We charge delivery based on postal code (email us for any wedding products delivery)

$5 - Vaughan, Midtown, North York (selected area)

Postal code starts: M2P, M2R, M3J, M3M, M3N, M3K, M4G, M4N, M4P, M4R, M4S, M4T, M4V, M4W, M5M, M5N, M5P, M5R, M5S, M6C, M9L, L3T, L4E, L4H, L4J, L4K, L4L, L6A 

$10 - Richmond Hill, Markham, GTA

Postal code starts: M2J, M2K, M2M, M2N, M3A, M3C, M3H, M3L, M4L, M4Y, M5G, M5T, M6A, M6E, M6H, M6J, M6L, M6M, M6N, M9A, M9B, M9C, M9M, M9N, M9P, M9V, M9W, L3R, L3P, L4B, L4C, L4S, L4V, L6B, L6C, L6G, L6P, L6S, L6T 

$15 for postal code starts: M1P, M4B, M5A, M5V, M6K, L3S, L4T, L4W, L6R

 

Charge based on distance

If anywhere exceed our delivery coverage, please contact with us, see if we can figure it out.

 

 

IN-STORE PICK UP

You can select Store Pickup option online for those that wish to pick up in-store and place order online. For same-day pick up, we kindly ask that you place your order before 12pm. Please include your preferred pick up time in the notes field when checking out. Our pick up location is Unit 21, 400 Creditstone Rd. If you cannot pick up on time, please feel free to contact with us at 416-486-6686.

 

 

MONDAY CLOSURE

We are closed on Every Mondays, and we do not send out any orders. Any orders made for after the 6 pm closing time on Sunday and on Monday for delivery, will be sent out on the next coming up Tuesday.

 

SAME-DAY DELIVERIES by Phone Only

Orders for same-day delivery must be placed before 11:00 a.m. EST. We do recommend place order a day or few days before. Any orders placed after cut-off time will be Pick Up only.

 

DELIVERY TIMES

Deliveries generally will be arrived between 12 pm and 5:00 pm, and on our busiest days or wedding seasons, it might be later. At this situation, we cannot offer time guarantees. If you are looking for a specific time delivery, please get in touch and we will try to make it work. It has an extra fee. We do not deliver on Monday and statutory holidays. 

 

IF THE RECIPIENT IS NOT HOME

If nobody is home and we are able to leave the flowers in a safe location. Our flowers are already wet-wrapped so they will last there for some time. However, if under any extreme weather, like extremely hot or cold (under 0 degree), we won’t leave flowers at an address unless it is fully safe to do so. Some properties do not allow for the flowers to be left safely; apartments, for example.

If your flowers cannot be delivered, then they will be returned to our store. The recipient is welcome to collect the flowers from our studio or we can re-deliver the flowers for you (same delivery fee).

 

DELIVERIES DURING PEAK HOLIDAYS

During peak floral holidays (ie. Valentine's Day, Mother's Day), we get a volume of flower orders and won't be able to accept specific delivery time constraints. Our team is committed and diligent in trying to get orders out to your lucky recipient as early in the day as possible and all deliveries are made between 9am-7pm.