De Novo Floral | Delivery Policy



You must disclose if the recipient have symptoms or have been in contact with someone with symptoms.

Homes: We'll knock or ring doorbell. If there's no answer, the receiver will be called.

Buildings/Condos: Recipient will be called to come downstairs and meet at lobby. We will not go to units unless the recipient really can’t come down due to accessibility/health conditions


If security or concierge is obligated to receive the flowers on the recipient’s behalf, we don’t accept responsibility for the flowers since this situation. 




*There is no minimum order for delivery.

We charge delivery based on postal code (email us for any A La Carte products delivery)

$5 - Vaughan, Midtown, North York (selected area)

Postal code starts: M2P, M2R, M3J, M3M, M3N, M3K, M4G, M4N, M4P, M4R, M4S, M4T, M4V, M4W, M5M, M5N, M5P, M5R, M5S, M6C, M9L, L4E, L4H, L4J, L4K, L4L, L6A 

(Special offer for our previous Midtown neighbours) 

$10 - Richmond Hill, Markham, GTA (selected area)

Postal code starts: M2J, M2K, M2M, M2N, M3A, M3C, M3H, M3L, M4L, M4Y, M5G, M5T, M6A, M6E, M6H, M6J, M6L, M6M, M6N, M9A, M9B, M9C, M9M, M9N, M9P, M9V, M9W, L3R, L3T, L3P, L4B, L4C, L4S, L4V, L6B, L6C, L6G, L6P, L6S, L6T 

$15 - Any further area in GTA

Postal code starts: M1P, M4B, M5A, M5V, M6K, L3S, L4T, L4W, L6R


Charge based on distance

If anywhere exceed our delivery coverage, please contact with us, see if we can figure it out.



We are closed on Every Mondays, and we do not send out any orders. Any orders made for after the 4 pm closing time on Sunday for delivery, will be sent out on the next coming up Tuesday.



For same-day deliveries, please give us a call at (416) 486-6686 and we'll do our best to accommodate your order.



Deliveries generally will be arrived between 1:00 pm and 5:00 pm, and on our busiest days (holidays) or wedding seasons, it might be later. At this situation, we cannot offer time guarantees. If you are looking for a specific time delivery, please get in touch and we will try to make it work. It has an extra fee. We do not deliver on Monday and statutory holidays. 



If nobody is home and we are able to leave the flowers in a safe location. Our flowers are already wet-wrapped so they will last there for some time. However, if under any extreme weather, like extremely hot or cold (under 0 degree), we won’t leave flowers at an address unless it is fully safe to do so. Some properties do not allow for the flowers to be left safely; apartments, for example.

If your flowers cannot be delivered, then they will be returned to our store. The recipient is welcome to collect the flowers from our studio or we can re-deliver the flowers for you (same delivery fee).



During peak floral holidays (ie. Valentine's Day, Mother's Day), we get a volume of flower orders and won't be able to accept specific delivery time constraints. Our team is committed and diligent in trying to get orders out to your lucky recipient as early in the day as possible and all deliveries are made between 9am-7pm.


"A La Carte" event orders may not fall under our local delivery guidelines and may have additional delivery fees. Please contact us for further details.